Write your backup codes down and keep them in a safe place so you’ll always be able to log in when you need to. Go to Backup Codes and click View to find them. You can view and renew these codes in your EA Account Security settings. If you lose your phone, the authenticator app fails, and you can’t access your email address, backup codes are the only way to sign into your EA Account from a new device. Try to sign in to Account Management online. For more connection troubleshooting, visit PlayStation Repairs. If you are using WiFi to connect your console to the internet, try using a wired connection. ![]() Turn your console and router off and then on again.
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